Frequently Asked Questions (FAQ)

1. What is an Outdoor Escape Room?

It is a game that combines the characteristics of a ‘traditional’ Escape Room, such as logical riddles and puzzles, with elements of excursion, art and history of the two ancient and culturally rich cities: Barcelona and Girona.

In short, it is a different way to get to know these cities, as well as the mysteries and legends that are hidden behind their walls, while you spend time playing.

2. Why an Outdoor Escape Room?

Our Escape Rooms are a different and unique way to hang out in good company: with your family, friends or colleagues doing a Team Building, since solving puzzles and finding answers will help you unite the group, break the daily routine and improve teamwork.

3. How many people can participate?

The Outdoor Escape Rooms in Barcelona and Girona by GAM Agency are designed for groups of a minimum of 2 people and a maximum of 6 people. If the group is 7 to 9 players there will be a surcharge charged per person over the stipulated price per group. From 10 people there will be two groups (or more according to the needs and the number of participants).

4. What are the prices for the Outdoor Escape Rooms?

Our Outdoor Escape Rooms have an average price of about 70€ per groupThe price may vary depending on the version chosen (Classic or Contactless), the number of participants and the level of difficulty.

You will find more information about the prices visiting the web pages of our Escapes:

To know the exact price of the Outdoor Escape Room of GAM Agency you would like to book, contact us through our contact form.*

*In the message, please indicate the version (Classic or Contactless), the number of participants and in the case of the Escape Room in Barcelona “Secrets of the Ancient Barcelona” the duration/level you are interested in (2 hours -high level- or 3.5 hours -medium level-).

5. How long do the activities last?

Between 2 hours and 3.5 hours, depending on the chosen level.

For more information on the duration of our activities and the levels available for each Escape visit its websites:

6. What is the minimum age allowed to participate in our Outdoor Escape Rooms?

14 years. Participants under the age of 14 must be accompanied by at least one adult.

7. Who CAN’T participate?

Under no circumstances we will accept players under the effects of alcohol or any drugs.

8. What is needed to do the Outdoor Escape Room?

Everything you need for the Outdoor Escape Room will be provided by us before the start of the game. You don’t have to worry about anything.

However, as it is an outdoor activity with minimum duration of around 2 hours, we do recommend (especially in hot weather) that you bring water to stay hydrated, a hat and sun protection.

9. In what languages can be done our Escape Rooms?

Currently, our Escape Rooms in Barcelona and Girona are available in Spanish, English and Russian.

10. What is the schedule of the outdoor activities in Barcelona and Girona?

In the case of both Barcelona and Girona, GAM Agency is open from 9:00 to 21:00 (with the last activity of the day starting at 19:00). We are operational every day of the week.

If you wish to perform an activity later than 19:00 or make a booking at a time that does not appear on the calendar, contact us through our contact form or send us an e-mail to to check the availability.

In case of change of schedule or closure for some exceptional reason you will see it updated on the booking page of our website and we will also communicate it through our social networks.

11. How to make a booking?

To book one of our activities you must go to the section “Booking” of our website. There you will find all the necessary information you need to proceed.

12. Do I need to book in advance?

Any of our outdoor activities must be booked at least 12 hours in advance. The booking system of our website is established in such a way that any reservation that you want to make consists of that minimum time.

If you want to make a last minute booking for a time less than those 12 hours, please contact us here or send us an e-mail to check availability.

13. When will we know the details of the start of the Escape Room?

As soon as the booking is formalized, we will provide you with all the details of the start of the Escape Room.

14. I want to make a gift to a friend or family member with an open date. Does GAM Agency offer vouchers or gift certificate?

Yes. We only need you to notify us at least 24 hours in advance in order to ensure availability. During the booking process it will be necessary for you to specify (in the “Message” field) from whom the gift is (“your family”, “your friends”, etc.) and to whom it is addressed (the name of the person or people) to prepare the gift voucher.

15. How to make the payment?

At the moment, we have established four payment methods.

Main payment methods:

  • Bank transfer
  • PayPal

Other alternative payment methods:

  • Payment in cash the same day before the start of the activity
  • Bizum

As soon as you send the booking request we will provide you with all the information to make the payment.

Important: the total amount of the activity must be paid in a single payment and, in case of paying in cash, the exact amount must be paid, our Game Masters will not provide change.

16. What are the conditions of change of date, time or cancellation?

The date and time can be changed at least 2 days in advance (48 hours before the start of the activity).

Cancellation policy:

  • If the cancellation is made 3 days in advance (72 hours before) the full price is returned.
  • If cancelled 2 days in advance (48 hours before) the money is not returned but we offer the possibility to book the same activity on the day and time you want, depending on the availability.
  • If cancelled less than 2 days in advance (less than 48 hours) or at the last minute, there will be no refunds or other options.

17. If participants are late, can GAM Agency cancel the activity?

Yes, GAM Agency reserves the right to cancel the activity if we consider that the delay is not justified. However, if the delay is less than 20 minutes, the game is not cancelled but the game time is reduced. Otherwise, we cancel the activity without the possibility of returning the money.

GAM All Around Agency: Games. Activities. Moments.

For more information do not hesitate to contact us through our contact form or by sending us an e-mail to We will be happy to answer all your questions. And to keep you always informed of our news, follow us on social networks.